How do I return an order?

How to return an order

What products can be returned?

Within 14 days of processing and shipping the order
Products must be in their original condition
It has not been worn or washed, and there are no traces of makeup on it
It must be in its original packaging and all stickers and price tags have not been removed

What is the return period for offer times?

Within 7 days from the time the order is received

What products cannot be returned?

Free and cleared products and accessories
Filter products
Only the pieces and colors shown are available
Clearance products are non-refundable and can only be exchanged as a voucher on the online store
Hearing aids cannot be exchanged or returned
Lily brand products (offer)
These products cannot be returned through branches
Products containing printing and embroidery services cannot be exchanged or returned

Are there any fees for returning an order?

There is no fee to return an order

Shipping cost is non-refundable

How can I make a return request?

To submit a return request:

Scan the digital code on your order invoice
Fill out the information and choose to transfer the amount to your bank account
Go to the nearest Aramex branch to deliver the shipment with the policy

How long will it take to return the amount?

After receiving the product and ensuring that all conditions for returning the product mentioned above are met, you will be notified if your request is approved, and the amount will be deposited in your account within 7-20 working days.

Can I exchange or return in branches?

For online orders : You can exchange or return in all our branches except in the following cases

If more than 14 days have passed since receiving the shipment and 7 days (sale times)
If the products are from the liquidation department

* note *

For requests for postpaid services (credit cards):

The amount will be returned to your bank account using the same payment method, and you can then purchase the product again with a new invoice from the branch

For installment requests (Tabi and Tamara):

For replacement orders paid for through Tabby and Tamara, only the items in question can be returned
Replace it and purchase it with a new invoice from the branch and without installment services due to its unavailability in the branches

Are there customs fees for international orders?

For international orders: Some countries impose customs fees for receiving shipments, so please make sure of this before completing your order.

Can I make a return for international orders?

For international orders: Free return service is not available. The customer is required to pay shipping fees in addition to any customs fees imposed by customs.
The return policy will be sent to your email after completing the payment process during working hours from Sunday to Thursday

? How to return an order

? What items are returnable

Within 14 days of receipt of your shipment -
In original condition -
Unwashed and Unworn -
In the original packaging -

? What items are non-refundable

Gifts item and items on clearance and orders with embroidered -

Stethoscopes cannot be exchanged or returned -

Lily brand products (Scarves) -

: Clearance Section

The only available colors/quantity are the ones on display -

- Items on clearance section are non-refundable you can exchange them only
You can't return or exchange clearance items in our shops it has to be processed online -

The amount of the order will be returned as a gift card only through the online store -

Items with additional services of embroidery and printed icons are final sale they can't be exchanged or refunded -

? What is the period of return time during offers

Within 7 days from receiving the order

? Are there any charges for return

There are no charges for return -
Original shipping charges are non-refundable -

? How do I return

Please note this is our return request submission steps

Scan the QR code with your smart phone/tablet camera -

Fill and submit your return form -

Pack the products in the same box you received them in -

Use the return label you received in the envelope -

Visit the nearest Aramex office to drop the box and the shipping label -

? How soon will I get my refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-20 business days.

? Can I exchange or return at the branches

Online orders: You can exchange or return in all our branches, except in the following cases

If it passed on the order more than 14 days and 7 days (Sales period) since receiving the shipment
If the products are from the Clearance section

*Note*

For orders paid through PayFort by Amazon (credit cards)

The amount will be refunded to your bank account and you can buy the product again with a new invoice from the branch

For orders paid through (Tabby and Tamara)

To exchange items, you can return the items and buy a new products again with a new invoice from the branch without using the split payment services because the services are not available in the branches

? Is there a customs fee for international orders

International orders: Some countries impose customs fees to receive shipments, so please make sure of this before completing your order

? Is there a return fee for international orders

For international orders: free return service is not available. The customer is required to pay for the return shipping fees. In addition to any customs duties imposed by customs.
You will receive a confirmation email with return label after completing the payment process during working hours from Sunday to Thursday